ACCESSORIAL (ADDITIONAL) SERVICES - These are services such as packing, appliance servicing, unpacking, or piano stair carries that you request to be performed (or that are necessary because of landlord requirements or other special circumstances). Charges for these services may be in addition to the line haul charges.

ADVANCED CHARGES - These are charges for services performed by someone other than the mover. A professional, craftsman, or other third party may perform these services at your request. The mover pays for these services and adds the charges to your bill of lading charges.

AGENT - A local moving company authorized to act on behalf of a larger, national company.

APPLIANCE SERVICE BY THIRD PARTY - The preparation of major electrical appliances to make them safe for shipment. Charges for these services may be in addition to the line haul charges.

BILL OF LADING - The receipt for your goods and the contract for their transportation.

CARRIER - The mover transporting your household goods.

CERTIFIED SCALE - Any scale designed for weighing motor vehicles, including trailers or semi trailers not attached to a tractor, and certified by an authorized scale inspection and licensing authority. A certified scale may also be a platform or warehouse type scale that is properly inspected and certified.

ESTIMATE, BINDING - This is an agreement made in advance with your mover. It guarantees the total cost of the move based upon the quantities and services shown on the estimate.

ESTIMATE, NON-BINDING - This is what your mover believes the cost will be, based upon the estimated weight of the shipment and the accessorial services requested. A non-binding estimate is not binding on the mover. The final charges will be based upon the actual weight of your shipment, the services provided, and the tariff provisions in effect.

EXPEDITED SERVICE - This is an agreement with the mover to perform transportation by a set date in exchange for charges based upon a higher minimum weight.

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FLIGHT CHARGE - A charge for carrying items up or down flights of stairs. Charges for these services may be in addition to the line haul charges.

GUARANTEED PICKUP AND DELIVERY SERVICE - An additional level of service featuring guaranteed dates of service. Your mover will provide reimbursement to you for delays. This premium service is often subject to minimum weight requirements.

HIGH VALUE ARTICLE - These are items included in a shipment valued at more than $100 per pound ($220 per kilogram).

LINE HAUL CHARGES - The charges for the vehicle transportation portion of your move. These charges, if separately stated, apply in addition to the accessorial service charges.

LONG CARRY - A charge for carrying articles excessive distances between the mover's vehicle and your residence. Charges for these services may be in addition to the line haul charges.

ORDER FOR SERVICE - The document authorizing the mover to transport your household goods.

PEAK SEASON RATES - Higher line haul charges applicable during the summer months.

PICKUP AND DELIVERY CHARGES - Separate transportation charges applicable for transporting your shipment between the storage-in-transit warehouse and your residence.

REASONABLE DISPATCH - The performance of transportation on the dates, or during the period of time, agreed upon by you and your mover and shown on the Order for Service/Bill of Lading. For example, if your mover deliberately withholds any shipment from delivery after you offer to pay the binding estimate or 110 percent of a non-binding estimate, your mover has not transported the goods with reasonable dispatch. The term "reasonable dispatch" excludes transportation provided under your mover's tariff provisions requiring guaranteed service dates. Your mover will have the defense of force majeure, i.e., that the contract cannot be performed owing to causes that are outside the control of the parties and that could not be avoided by exercise of due care.